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Inventory Clerks’ Insights: 10 Common Surprises We See During Check-Out Inspections

  • Writer: Property Inventory Co.
    Property Inventory Co.
  • Jan 10
  • 2 min read

We’ve completed so many check-outs over the years, and no two inspections are ever the same. From unexpected damage to tenant misunderstandings, here are the ten most common surprises we encounter during check-outs — and what landlords and agents can learn from them.


1. Hidden Damage Behind Furniture

Wardrobes, beds and sofas often conceal:

  • Stains

  • Wall dents

  • Carpet marks

  • Damp patches

These are only discovered when the tenant moves out.

2. Mattresses in Poor Condition

One of the most routinely missed issues. We frequently find:

  • Severe staining

  • Broken springs

  • Missing protectors

  • Burn marks

A simple mattress protector prevents most of these problems.

3. Forgotten Cupboards & Drawers

Tenants often overlook:

  • Kitchen wall cupboards

  • Bathroom vanity units

  • Shed storage

Left-behind items can delay re-letting and add waste disposal costs.

4. Unreported Appliance Failures

At check-out we often discover:

  • Broken oven knobs

  • Failed extractor fans

  • Damaged shelving

  • Split seals in fridges

Regular mid-term inspections reduce surprises like these.

5. Pets That Weren’t Declared

Many tenants introduce pets without permission, leaving:

  • Odours

  • Hair

  • Scratch damage

  • Chewed furniture

A strong inventory and pet clause helps manage this risk.

6. Damage Mistaken for Wear and Tear

Clerks often find avoidable damage that tenants believe is “normal wear”, such as:

  • Deep scratches

  • Heavy staining

  • Burn marks

  • Gouges in flooring

A clear check-in inventory prevents confusion.

7. Garden Neglect

Common issues include:

  • Overgrown grass

  • Dead plants

  • Broken furniture

  • Rubbish accumulation

Seasonal check-ups help prevent this.

8. Lost or Swapped Keys

At check-out, we frequently find:

  • Missing keys

  • Incorrect copies

  • Keys with no labels

This can lead to expensive lock replacements.

9. Missing Lightbulbs

Surprisingly common. Tenants often remove bulbs to avoid replacing them — leaving landlords to absorb unnecessary costs.

10. Poor Cleaning Standards

This is the number one issue. Tenants underestimate what “professional clean” means. Common problem areas include:

  • Ovens

  • Extractors

  • Showers

  • Skirting boards

  • Internal windows


Conclusion

Check-out inspections reveal insights that help agents and landlords stay one step ahead. Understanding these common surprises makes it easier to prepare properties properly and set clear expectations from day one.


Book Your Professional ARLA Propertymark Accredited Property Inventory, Check-In & Check-Out Report Today


Ensure your rental property is fully protected with a detailed, professional inventory report from The Property Inventory Company — your trusted ARLA Propertymark Accredited Inventory Provider.


Our expert inventory clerks deliver reliable check-in and check-out inspections for landlords, letting agents, and property managers, helping to safeguard properties and maintain compliance with industry standards.


Call us: 07428 821141


We proudly provide ARLA-approved inventory services across Eastbourne, Tunbridge Wells, Heathfield, Hailsham, Hastings, Bexhill, Crowborough, Lewes, Brighton, and all surrounding areas in East Sussex and Kent.


 

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