Property Access: How to Avoid Disputes and Missed Appointments
- Property Inventory Co.
- Sep 9
- 2 min read
One of the most common challenges in property management is arranging access. As inventory clerks, we’re often caught in the middle between landlords, letting agents, and tenants when it comes to keys, timings, and permissions.
The Legal Position
24 hours’ notice – Landlords (or their agents) must give tenants at least 24 hours’ written notice before entering a rental property, unless it’s an emergency.
Tenant consent – Tenants have the legal right to “quiet enjoyment” of the property. They can refuse access, even if notice is given.
Common disputes – Problems often arise if tenants are unavailable, keys don’t work, or contractors and clerks are booked without checking availability.
How We Handle Access at TPIC
At The Property Inventory Company, we work with both letting agents and tenants to ensure smooth access. Our clerks always:
Confirm access arrangements in advance
Double-check key sets before attending
Record if access is restricted or refused in the inventory report
Remain impartial, ensuring neither party is unfairly disadvantaged
Why Access Matters for Inventories
If access is denied, important evidence may be missed — for example, damage in a locked room or an appliance left unchecked. This can create disputes at check-out, particularly if one party claims the issue existed earlier.
Tip for Landlords & Agents: Always coordinate access with tenants in writing and ensure inventory clerks have the correct keys. It saves time, avoids disputes, and ensures a fair inspection for all.
Book your professional inventory / check in / check out report today with The Property Inventory Company.
Call 01435 508118 / 07428 821141 or email contact@propertyinventoryco.co.uk.
We cover Eastbourne, Tunbridge Wells, Heathfield, Hailsham, Hastings, Bexhill, Lewes, Brighton and all areas in between across East Sussex and Kent.
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